Patients as Safety Partners: Best Practices for Patient-Centered Communications
14th Annual National Patient Safety Foundation Patient Safety Congress
May 23-25, 2012 – Washington, DC
Timothy Kelly, MS, MBA, Dialog Medical*, a Standard Register Healthcare Company, Atlanta, GA Fay Rozovsky, JD, MPH, The Rozovsky Group, Inc./RMS*, Bloomfield, CT (*Members – The Virtual Group)
This poster briefly details four practices for enhancing patient safety and improving provider-patient communications. Those practices include: 1) use of a Communication Time-Out, 2) verifying the detailed, procedure-specific consent to confirm patient, procedure and surgical site, 3) employing the National Quality Forum-endorsed safe practice of using teach-back to confirm patient understanding, and 4) practicing engagement strategies such as provision of surgery-specific discharge and pre-procedure instructions.